How much trust do your customers or clients have in your business? What impact does customer or client choice have on your business Risks and Outcomes?
The Trust Business focuses entirely on making adjustments to your business planning to improve customer Appeal, Loyalty, Advocacy, Feedback, Empathy and Respect. It is applicable to any enterprise where customers or clients have a choice:
BUSINESSES Competitive edge is more and more defined the way businesses operate rather than by what they sell. By working closely with your customers actual expectation, The Trust Business will help build loyalty from your existing customers and encourage them to tell positive rather than negative stories about your business. To find out how you can improve profits please follow this link>>
PUBLIC SERVICES The Government drive for choice and local accountability means services will fail unless they have the trust and confidence of those they serve. The Trust Business will adapt a model that has increased trust in one public agency by over 15% and show how it can be applied in any service. Please follow this link to see the specific benefits for Public Services >>
Our approach to designing in Trust:
'The Trust Business’ provides experience, knowledge and a capacity to work with organisations to improve outcomes. Our approach employs Tools and Techniquesthat activate the drivers of trust which in turn unlock customer dividends which in turn maximise your business outcome.
The method is not about product, it assumes public services, charities or business already have a good product – it is about how the product or service is delivered.
This two day Continuous Professional Development Course develops strategies, tools and techniques for mitigating risk and raising resilience by maximising stakeholder trust. Follow this link for details >>