T and C by design Limited
Company Number 7873553.
How much trust do your customers or clients have in your business? What impact does customer or client choice have on your business Risks and Outcomes?
The Trust Business focuses entirely on making adjustments to your business planning to improve customer Appeal, Loyalty, Advocacy, Feedback, Empathy and Respect. It is applicable to any enterprise where customers or clients have a choice:
Competitive edge is more and more defined the way businesses operate rather than by what they sell. By working closely with your customers actual expectation, The Trust Business will help build loyalty from your existing customers and encourage them to tell positive rather than negative stories about your business. To find out how you can improve profits please follow this link>>
There are over 162,000 charities registered in the UK, each competing for funds and customer support for their cause. It is essential that customers feel confident that they’re support will actually make a difference. To find out how The Trust Business can help your charity lever greater support please follow this link>>
The Government drive for choice and local accountability means services will fail unless they have the trust and confidence of those they serve. The Trust Business will adapt a model that has increased trust in one public agency by over 15% and show how it can be applied in any service. Please follow this link to see the specific benefits for Public Services >>
Our approach to designing in Trust:
'The Trust Business’ provides experience, knowledge and a capacity to work with organisations to improve outcomes. Our approach employs Tools and Techniques that activate the drivers of trust which in turn unlock customer dividends which in turn maximise your business outcome.
The method is not about product, it assumes public services, charities or business already have a good product – it is about how the product or service is delivered.
The Importance of Trust in Business -
60 Minute Trust Audits are offered at a special rate to members of Dorset Chamber of Commerce and Industry (DCCI) when booked before the end of February 2016.
Trust Audits (Customer Insight Reviews) comprise a structured discussion with a senior member
of a business – big or small. No preparation is required.
The Fee is based on size of business and aligned to DCCI Membership Fee:
Start Up, Charity or up to 5 employees -
Between 6 and 50 employees -
Between 51 and 100 employees -
Over 100 employees -
The standard charge of £200 is published on the products page. For information follow this link>>
|Profiling your customers|
|Finding out your customer expectation|
|Understanding your staff expectation|
|Establishing a shared set of corporate values|
|Calculating and prioritising customer demand|
|Risk Assement and Management|
|Equality and Impact Analysis|
|Stakeholder Analysis and Management|
|Measuring Value for Money|